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Getting in touch with the team @ IT-buy

If you have any questions or queries we want to hear from you. We have tried to make it as quick and easy as possible to get in touch with one of our team. There are SIX ways you can contact us.

  1. The quickest way is to click any of the CHAT icons or text links during our 'chat' hours of 10am to 5pm Monday to Friday. Any of these links should open a popup window which will call our team and you can simply type your question and get an immediate response. You may need to allow popups temporarily for this window to work. If you click these links out of hours you will be redirected to a feedback form where you can email your questions to us.
  2. Start a new thread or post a new topic at our forums if you think what you have to tell us maybe of interest to everyone.
  3. Submit any of the feedback forms, as shown at the bottom of this page. This will email your question, query or feedback to the team. This will also open an e-ticket that will be stored in our database so that we can track the conversation and display the responses to you in the MyAccount area.
  4. You can also email us in the regular way using the address help@it-buy.co.uk
  5. You can phone one of our team on 0845 2461555 (local rate). This is a regular national number with no hidden call charges and will direct you straight to the Welsh office of our parent company Silverstar.
  6. You can even snail mail us at Unit 16 Ynyscedwyn Enterprise Park, Trawsffordd Road, Ysradgynlais, Swansea, SA9 1DT.

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