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Getting in touch with the team @ IT-buy

If you have any questions or queries we want to hear from you. We have tried to make it as quick and easy as possible to get in touch with one of our team. There are SIX ways you can contact us.

  1. The quickest way is to click any of the CHAT icons or text links during our 'chat' hours of 10am to 5pm Monday to Friday. Any of these links should open a popup window which will call our team and you can simply type your question and get an immediate response. You may need to allow popups temporarily for this window to work. If you click these links out of hours you will be redirected to a feedback form where you can email your questions to us.
  2. Start a new thread or post a new topic at our forums if you think what you have to tell us maybe of interest to everyone.
  3. Submit any of the feedback forms, as shown at the bottom of this page. This will email your question, query or feedback to the team. This will also open an e-ticket that will be stored in our database so that we can track the conversation and display the responses to you in the MyAccount area.
  4. You can also email us in the regular way using the address help@it-buy.co.uk
  5. You can phone one of our team on 0845 2461555 (local rate). This is a regular national number with no hidden call charges and will direct you straight to the Welsh office of our parent company Silverstar.
  6. You can even snail mail us at Unit 16 Ynyscedwyn Enterprise Park, Trawsffordd Road, Ysradgynlais, Swansea, SA9 1DT.

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BBC Technology News

Wed, 16 Apr 2014 23:00:27 GMT

Cyborg glasses express fake emotions

A Japanese researcher creates glasses that show computer-generated eyes that express emotions so that the wearer does not need to bother.

Wed, 16 Apr 2014 20:56:43 GMT

First Heartbleed 'hacker' arrested

A 19-year-old Canadian citizen is charged with hacking into the Canada Revenue Agency's website, becoming the first arrest in relation to the Heartbleed security breach.

Wed, 16 Apr 2014 21:11:12 GMT

Virgin apologises for email glitch

Virgin Media apologises after some of its customers received hundreds of unwanted emails because of a distribution list error.

Wed, 16 Apr 2014 13:08:54 GMT

Galaxy S5 fingerprint sensor hacked

German security researchers say that a spoof fingerprint can be used to unlock Samsung's new handset and steal money.

Thu, 17 Apr 2014 02:21:59 GMT

Tencent brings Candy Crush to China

China's internet giant Tencent will launch the popular Candy Crush game on the mainland in partnership with the game's creator King Digital Entertainment.

Wed, 16 Apr 2014 15:56:46 GMT

Bungie 'fires' Halo games composer

The composer of the music featured in the original Halo video games says his job has been "terminated without cause" by developer Bungie.

Wed, 16 Apr 2014 10:43:36 GMT

Hard-disk firm warns of data breach

French hard-disk maker LaCie warns that shoppers' credit cards details and logins may have been stolen from its store over a one-year period.

Wed, 16 Apr 2014 11:38:08 GMT

MtGox exchange put in administration

The Bitcoin exchange MtGox has been placed in administration by a Japanese court and it is expected that bankruptcy proceedings will be started.

Tue, 15 Apr 2014 13:13:37 GMT

Heartbleed may 'slow' web speeds

The struggle to fix problems caused by the Heartbleed bug could make web browsing speeds slow to a crawl, warns net monitoring firm Netcraft.

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