RMA Further Information & Help
To enable us to process your returns as quickly as possible please use the online form found at http://www.it-buy.co.uk/Myaccount_RMA.asp to inform us of which products you wish to return and for what reasons. We will then issue an RMA number to your case and provide you with the details you need to get your items returned safely to us. WITHOUT FIRST OBTAINING A RETURNS AUTHORISATION WE ARE UNABLE TO ACCEPT ANY RETURNED ITEMS. Please take a look at the list of products that have DIRECT VENDOR warranties.
Q. Who pays for the added postage costs..?
A. We will refund reasonable postage costs ONLY in the case of faulty or incorrectly delivered items. Items that are being returned under the distance selling act (see terms and conditions), or are found not to be faulty or are being returned as they were bought in error will not qualify for postage refunds. We also reserve the right to charge a restocking fee for goods which have been bought in error or are returned under the 'cooling off' period of the distance selling act and have been opened or are in an unsellable condition.
Q.You have sent me the wrong item, what should I do..?
A. We apologise for our mistake. Please initiate a returns request and select the 'INCORRECT' option next to the item you have been sent in error. Once you have been allocated an RMA number you can return the item to us for a full refund. We suggest using a traceble and insured posting agent such as Royal Mail Special Delivery. Please include the proof of postage receipt and we will refund reasonanle postage costs.
General Returns Policy
IT Buys returns policy is formulated so that we can keep our costs and prices very competitive and at the same time attempt to offer the best service possible to our customers. Please read our TERMS & CONDITIONS for full details of our returns and replacement policy.
Some key points are highlighted here and also on the Help pages.
Items returned within the seven-day cooling off period
By law, customers located in the European Union and the UK have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the full cost of the item and the cost of sending the item to you.
- where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred based on the items weight.
- where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
- where we collect an item from you, we reserve the right to recover the costs of collection from you.
- the item must be unopened, including any shrink wrap, blister packaging and external seals or stickers. In the event an item is opened upto a 15% restocking fee will be charged in order to make the goods fit for resale.
If an item is being returned and is NOT faulty or misdescribed in any way, YOU will be responsible for postage costs to return the item to us. You will also be responsible for maintaining the item in a sellable condition. We advise our customers to insure items and to use a carrier that offers proof of delivery. Restocking fees will apply to items that require preparation to enable them to be resold. PLEASE ENSURE an item is correct BEFORE opening or damaging external seals and packaging. We offer extensive and readily available pre-sales support, please take advantage of this to ensure you purchase a suitable item.
Items that are returned due to them being faulty, mis-described or incorrect
If an item is being returned under one of the above conditions you will be entitled to a full refund, including reasonable carriage costs. Again we advise our customers to use a carrier that offers proof of delivery and insurance as you are responsible for the item un till it is returned to ourselves. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
| Products with vendor direct warranty | ||
|---|---|---|
| Monitors | ||
| Relisys | 0870 0137 602 | http://www.relisys.co.uk/ |
| Acer | 0870 853 1000 | http://www.acer.co.uk |
| AOC | N/A - Online only | http://www.aoc-europe.com/ |
| Specvision | 01926 810030 | http://www.repairtech.co.uk/ |
| CTX | 00800 289 73784 | http://www.ctxeurope.com |
| LG | N/A - Online only | http://uk.lge.com |
| AG Neovo | 01926 810030 | http://www.repairtech.co.uk/ |
| GNR | 01926 810030 | http://www.repairtech.co.uk/ |
| Digimate | 0845 811 8811 | http://www.digimate.co.uk |
| Yusmart | 0870 2485492 | http://www.digitest.de/support |
| AMW | 01926 810030 | http://www.repairtech.co.uk/ |
| BENQ | 0207-216 0039 | http://www.benq.co.uk/ |
| Graphics Cards | ||
| Sparkle | 0906 585 2112 | http://www.ittools.co.uk/ |
| Powercolor | 0906 585 2112 | http://www.ittools.co.uk/ |
| CPU's | ||
| Intel | 0870 607 2439 | http://www.intel.com |
| AMD | 01276 803187 | http://www.amd.com |
| D-link | 0845 612003 | http://www.dlink.co.uk |
